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This badge demonstrates your ability to be proactive and understand internal and external customer’s needs, make relevant connections and partnerships.
  1. Task 1 Dealing with customers

    During your placement you will deal with “customers” – those who buy the products and services of the company you work with, or ‘internal customers’ – e.g. the IT department. Upload your completed Good Customer service worksheet and any additional analysis from your work experience booklet to demonstrate this.

  2. Task 2 Demonstrate your skills

    In any job, you will be expected to be polite and helpful to all customers. You should always seek to improve the quality of your customer service, be responsive, flexible and build good relationships. Tell us about an example of how you demonstrated good customer service using the STAR (describe the Situation, Task, Action, Result) technique. You can also use the evidence from a completed task (e.g. Shadow An Employee/Observe a process, Assist IT helpdesk, Preparing goods for sale or delivery, Audit the company’s presence on the internet, Search engine optimisation) from your work experience booklet.

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