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The NHS would like to hear your suggestions on how NHS services can be improved. Share your thoughts and ideas and become an NHS Inspector!
Issuer:Get Involved In Your NHS
  1. Task 1 What is the service?

    NHS services include doctor's surgeries, dentists, opticians, chemists, walk-in centres, minor injuries clinics, accident and emergency and hospitals.

    Choose a service and describe how it works.

    Include as much information as you can. You might like to:

    • Think about a service you have used.
    • Visit the service you are describing to take some photographs or video using the OBA App.
    • Write up everything you know about how the service works, who it is for, how it helps people, and who works there.
    • Interview someone who works there to find out more about it.
    • Create a poster explaining the service.

    Information on some of the most common services used in the NHS can be found in the 'services explained' section of NHS Choices.

    Upload your evidence to OBA.

    The Friends and Family Test is one way you can share your views with a health service. Download it here.

  2. Task 2 What would you change?

    Describe what you think is good about the service and how you think it could be changed or improved.

    Imagine that you are an NHS inspector. What suggestions can you offer to make the service better for you, your friends or your family?

    You may like to think about:

    • The type of help the service does or does not provide.
    • How easy it is to get there.
    • Are the opening times right?
    • How helpful or welcoming were the staff?
    • Did you get all the information you needed and could you understand it?
    • How could the outside or the inside of the building, the waiting area, signs or treatment rooms be improved?

    Give plenty of information about why you think your change should happen and why you think this is important.

    You could:
    • Present your ideas in a role play film.
    • Pitch your idea to camera and have a friend film you.
    • Create a series of images that help to show the impact the changes you are suggesting would have and the improvements it would bring for you, your family or your community.

    If you want to find out how to share your views with services take a look at these fact sheets or you can contact your local Healthwatch.

    The film below explains what Healthwatch is and how they may be able to help you in your area. Find your local HealthWatch here.

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